Refund & Cancellation Policy
Last Updated: March 18, 2026
1. Digital Asset Non-Refundable Rule
Islamic ILM Academy (operated by Manjesh Kumar) enforces a strict No-Refund Policy for all digital downloads. Because our business model relies on the instant delivery of easily duplicable digital files (PDFs, Audio, Video), traditional return policies are impossible to execute.
All sales of digital products are final. Once our automated system dispatches the download link to your email, the transaction is non-reversible. We do not issue refunds or credits for "change of mind," subjective dissatisfaction, or failure to read product requirements.
2. Cancellation of Live Mentorship (ILM5000)
For virtual 1-on-1 tutoring sessions, payments reserve the dedicated time of our instructors. Cancellations are strictly prohibited once the first session is booked. You may reschedule a session by providing written notice to support@islamicilmacademy.live at least 24 hours prior to the start time. Failure to attend a session without 24 hours' notice results in total forfeiture of that session with zero refund.
3. Exceptional Circumstances
We will issue a full refund to the original payment method only under the following operational errors:
- Duplicate Billing: If the payment gateway erroneously charges you twice for a single transaction.
- System Failure: If an insurmountable server error entirely prevents us from delivering the digital asset within 72 hours of successful payment.
4. Refund Processing
Approved refunds take 5 to 7 business days to reflect in your original bank account or credit card. Cash refunds are strictly prohibited.